Shipping policy

Shipping Policy

 

Last updated: November 28, 2025

At Metrochic, we are committed to delivering your order accurately, in good condition, and on time. We are pleased to offer our customers a premium shopping experience with shipping costs fully covered by us.

 

1. Shipping Costs

 

We offer Free Shipping on all orders. There is no minimum purchase amount required. The price you see at checkout is the final price.

 

2. Shipping Destinations

 

Currently, Metrochic ships exclusively to the following countries:

  • Netherlands

  • Belgium

  • Germany

  • Poland

 

3. Order Processing Time

 

  • Processing: All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Notification: You will receive another notification when your order has shipped.

> Note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

 

4. Estimated Delivery Times

 

Once your order has been processed and handed over to the courier, the estimated delivery times are as follows:

Country Estimated Transit Time
Netherlands 1–2 Business Days
Belgium & Germany 2–4 Business Days
Poland 3–5 Business Days

Please note that delivery times are estimates and may vary depending on the carrier and external factors.

 

5. Order Tracking

 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

 

6. Customs, Duties, and Taxes

 

Because all our shipping destinations (Netherlands, Poland, Germany, Belgium, France) are within the European Union, there are no custom duties or import taxes charged on your order.

 

7. Damages and Issues

 

Metochic is not liable for any products damaged or lost during shipping. However, we want to help. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. If your package is lost, please contact us immediately at hello@metrochic.eu so we can assist you in locating it.

 

8. Contact Us

 

If you have any questions about our shipping policy or the status of your order, please contact us:

  • Email: hello@metrochic.eu

  • Phone: +31 6 13742943

  • Address: Metrochic, Trekweg 250, 2516 SK Den Haag, Netherlands